Reflection 7 Kelli Green

The difference between direct and indirect language is an interesting part of intercultural communication. Ethnicity, gender, ambiguity, and differences in values and beliefs influence the language and conflict styles that people use. While some people may directly discuss a conflict with someone, others may use indirect tactics like passive language or talking behind backs. The level of relationship of the people conversing will also affect the direct and indirect communication differences. For example, if I were to address a conflict with a friend, I would directly talk about what that conflict is. Whereas if I needed to address a conflict with someone I don’t know as well, I would likely feel uncomfortable and just try to avoid direct interaction.

            Facework is the term for communication strategies that we use to save our own or someone else’s face or public image. Facework strategies are used every day. In our society, public image is strongly valued, and people work to improve or maintain their status. Conflict may cause questions in one’s public image or reputation, and facework allows that person or others to support them in a positive light. Facework is good when it is honest, but when people lie to maintain a public image, facework is a barrier in intercultural communication.

            Conflict can be destructive if it is not managed properly. When people deny the opposing side of a conflict and shut their minds, conflict will likely lead to more conflict. However, conflict can also be constructive. Conflict brings important issues to the surface. Without conflict, we would not be challenged to think in different ways and try to see life from others’ points of views. My favorite tactics described in the book to manage conflict are to recognize the existence of different styles, stay centered and do not polarize, and recognize the importance of conflict context. Without seeking understanding about why the opposing side supports their side, a person will likely not be able to tolerate the conflict. However, by opening up the mind and staying centered in the search for understanding, both sides can mediate and respect each other’s opinions without necessarily changing theirs. Conflict is very difficult, but it can be beneficial in intercultural communication.